Last updated: January 16, 2026
Osam Logistics LLC. ("we", "us", "our") operates the website [www.osamlogistics.com] (the "Website") and provides logistics, freight forwarding, shipment tracking, and related services (collectively, the "Services").
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, use our Services, or interact with us.
1. Information We Collect
Information You Provide Directly
- Personal details (name, email, phone, company name, address) when you request a quote, register an account, track shipments, or contact us
- Shipping details (sender/recipient names, addresses, phone numbers, package contents, customs information)
- Payment information (handled securely by third-party processors – we do not store full card details)
- Login credentials and account information
Information Collected Automatically
- Device and browser information (IP address, browser type, operating system, pages visited)
- Usage data (pages viewed, time spent, referral sources, tracking interactions)
- Cookies and similar technologies (see our Cookie Policy for details)
Information from Third Parties
- Carriers, customs authorities, or partners for shipment updates and compliance
- Analytics providers (e.g., Google Analytics)
2. How We Use Your Information
We use your information to:
- Provide and improve our Services (process quotes, track shipments, handle bookings)
- Communicate with you (order confirmations, tracking updates, customer support)
- Process payments and comply with legal obligations
- Personalize your experience (remember preferences, language, currency)
- Analyze usage to improve the Website and Services
- Send marketing communications (with your consent where required)
- Prevent fraud and ensure security
3. How We Share Your Information
We do not sell your personal information. We may share it with:
- Carriers and logistics partners (to fulfill shipments)
- Payment processors (e.g., Stripe, PayPal)
- Service providers (hosting, analytics, email marketing, customer support tools)
- Legal authorities when required by law
- Business partners in mergers, acquisitions, or asset sales
4. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction (e.g., US, EU, other countries where carriers operate). We use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data.
5. Your Rights and Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Object to or restrict processing
- Data portability
- Opt out of the sale/sharing of personal information (for California residents)
To exercise these rights, contact us at [email protected]. We respond within the legally required timeframes.
6. Data Retention
We retain your information only as long as necessary for the purposes outlined, or as required by law (e.g., shipment records for customs compliance). After that, we securely delete or anonymize it.
7. Security
We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this policy. The updated version will show a new "Last updated" date. Continued use of our Website/Services after changes means you accept the updated policy.
10. Contact Us
If you have questions or wish to exercise your rights:
- Email: [email protected]
- Address: Osam Logistics LLC., 7901 4th St N Ste 300, St. Petersburg, FL. US 33702
© Osam Logistics LLC. 2026. All rights reserved.